| • |
We understand that communication skills are the foundation
on which telephone collections success is built—our ability
to verbalize, listen and then process what we have heard to clearly
understand the individual we are contacting is fundamental to our
success. |
| • |
We understand people. The collector who achieves results is the
collector who understands people—their motivations, how communication
is established to exchange information, and how to overcome resistance.
Our high quality, flexible collection process places special emphasis
on uncovering and resolving payment objections. |
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| • |
Our internal training process places special emphasis on listening
skills. During collection calls, we present ourselves as an empathetic
listener to the debtor. This simple tactic delivers amazing results
when used by our staff. |
| • |
Our staff uses team collection techniques. We have seen first hand
that multiple communications made through a variety of individuals
is far more effective than one person calling repeatedly. |
| • |
Our management has over 20 years experience in the collections
and medical organizations. This experience provides high quality solutions
that deliver results. |
| • |
Alfred Poston has over 15 years of collection industry
experience and will build relationships with your business office.
You can count on his expertise to assist your facility with any current
or future accounts receivable management issues. We will be there
for you. |
| • |
At Carolina Accounts Control, Inc., our philosophy is
we are responsible for meeting any of your accounts receivable needs
and make it a priority to go the extra mile to provide superior service
at all levels. |
